British Airways probe into website data breach

LONDON, ENGLAND - MAY 28: British Airways aircraft on the tarmac at Heathrow Airport Terminal 5 on May 28, 2017 in London, England. Thousands of passengers face a second day of travel disruption after a British Airways IT failure caused the airline to cancel most of its services. (Photo by Jack Taylor/Getty Images)

British Airways is investigating the theft of customer data from its website,, as well as the airline’s mobile app.  The stolen data did not include travel or passport details, British Airways said in a statement.

About 380,000 transactions are thought to be affected. From 22:58 August 21st until 21:45 September 5th, the personal and financial details of customers making bookings on and the airline’s app were compromised.

The breach has been resolved and the website is working normally, the Airways said. “British Airways is communicating with affected customers and we advise any customers who believe they may have been affected by this incident to contact their banks or credit card providers and follow their recommended advice,” the statement explained.

Airways further said that it had notified the police and relevant authorities. Alex Cruz, British Airways chief executive, said “We are deeply sorry for the disruption that this criminal activity has caused. “We take the protection of our customers’ data very seriously.” British Airways said it would provide further updates “when appropriate”.

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