Himachal Pradesh, First State to launch pan-India Single Emergency Number

The President, Shri Ram Nath Kovind launching the Emergency Response Support System (ERSS) for Himachal Pradesh, at Mandi, in Himachal Pradesh on November 28, 2018. The Chief Minister of Himachal Pradesh, Shri Jai Ram Thakur and other dignitaries are also seen.

The Union Home Minister Rajnath Singh launched Emergency Response Support System (ERSS) for Himachal Pradesh at Mandi today. Himachal Pradesh is the first state to launch pan-India single emergency number ‘112’ under ERSS.

Addressing the gathering, Rajnath Singh applauded the initiatives of Government of Himachal Pradesh under the able leadership of Chief Minister Jai Ram Thakur for being the first State to launch the single emergency number 112 under ERSS project.

He appealed residents of State of Himachal Pradesh to download ‘112 India’ mobile app available in App store of Google & Apple. Citing the success of Himachal Pradesh in rolling out the ERSS project, he requested other States and Union Territories to make all out efforts to commence rollout of their ERSS project.

Speaking on the occasion, Jai Ram Thakur expressed his gratitude to the Union Home Minister for inaugurating the 112-single emergency number, 112 India mobile app and ERSS website and for providing financial assistance of Rs. 4.71 Crore for the project.

He further thanked Union Home Minister for approving a dedicated NDRF Battalion for the State of Himachal Pradesh, Rs. 4.2 Crore for modernization of State Police force under MPF scheme and for approving enhancement of monthly salary of SPOs in district of Chamba and Lahaul Spiti from Rs. 4,000/- to Rs. 6,000/-.

This event marks the beginning of commencement of a single number based 112 emergency services which will connect to Police, Fire, Health and other helplines through an Emergency Response Centre in the State. This service obviates the need for citizens to remember multiple helpline numbers.

Under this project, one Emergency Response Centre (ERC) has been established in Shimla along with 12 District Command Centers (DCCs) covering entire State. Emergency Response Centre has been integrated with Police (100), Fire (101), Health (108) and Women helpline (1090) Services to provide emergency services via single emergency number – 112.

The service also includes a ‘112 India’ mobile app integrated with Panic Button of smartphones and ERSS State website for ease of citizen in availing immediate assistance. To increase the effectiveness of Emergency Response, the ERC has also been integrated with Location Based Services provided by Telecom Service Providers.

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