Railways to develop a single helpline number

Railway Minister Piyush Goyal, today, directed top railway officials to develop a single helpline number for all non-security complaints for the convenience of passengers by the end of January 2019. He held a high level review meeting with the entire Railway Board, all General Manager of Zonal Railways & Divisional Railway Managers of all the 68 Railway divisions (DRMs were linked through Video Conferencing) yesterday on 03rd January’ 2019 at Rail Bhawan. 


He called upon the officials to gear up their machinery to complete various projects and activities in a time bound manner adhering to the notified deadlines.  The asked them to focus on subjects pertaining to safety, passenger services, passenger amenities, revenue generation infrastructure development, staff welfare and transparency at all levels of functioning.

Emphasising on the need to complete projects in time, Goyal mentioned that it is equally necessary to vigorously monitor the progress and suggested that an integrated dash board portal displayable on a screen should be put in place by 15th January 2019. This needs to be done across entire railway network and efforts are to be made for providing viewing access of this Dashboard to general public also at the earliest.  The pictures of before and after works are to be uploaded online on regular basis at the Dashboard.

Taking note of substantial progress in the construction of Dedicated Freight Corridor, he said that commissioning of 777 Kms of both eastern and western DFC should be ensured by the end of February 2019.

With a view to make ticket booking further transparent, the Minister directed that reservation chart should be made available in public domain as soon as possible. He also said that possibility of booking tickets even after schedule departure of trains or after boarding the train should be explored if seats are available. 

Mentioning that the 723 Railway stations provided with wi-fi have proved very useful to the public and directed that such wi-fi facility should be provided in at least 2000 Railway stations across the country in the near future and all stations ultimately.  He said that Division Railway Managers will be suitably awarded for early completion of wi-fi works at stations. 

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